Privacy Policy

Privacy Policy

Last Updated: July 15, 2024


At Dolo Crepes, we prioritize your privacy and comply with privacy regulations. This policy explains how we collect, use, share, and protect your personal information.

By providing us with your personal information when interacting with our websites, you consent to our use and disclosure of that information as described in this policy.

This policy covers:

  • What Personal Information We Collect
  • How We Use Your Information
  • How We Share Your Information
  • Specific Personal Information Use
  • Where We Process Your Information
  • Information Retention
  • How Long We Retain Your Information
  • How We Protect Your Information
  • Cookies and Tracking
  • Your Rights Regarding Your Information
  • How to Contact Us

We are committed to ensuring the safety and protection of your personal information.

What Personal Information We Collect

We may collect your personal information and data about your website usage when you interact with our websites.

Types of Personal Information we may collect:

  • Full name: Your legal name.
  • Email address: Your email contact.
  • Username: Your account identifier.
  • Phone number: Your contact number.
  • Address: Your mailing address.
  • IP address: Your device’s internet identifier.
  • Browser type: Your internet browser.
  • Operating systems: Your device’s software.
  • Date of birth: Your birth date.
  • Interaction details: Information from your communications with us.
  • Service details: Information about services you’ve used.
  • Location data: Your geographical location.
  • Photos: Visual content you provide.

Circumstances under which we collect this information:

  • Chat functions: During chat or messaging interactions.
  • User registration: When creating an account.
  • Subscribing to newsletters: When signing up.
  • Contests: During contest participation.
  • Surveys: From survey responses.
  • Job Applications: During job applications.
  • Placing Orders: When making food orders.
  • Purchasing a Gift Card: When buying gift cards.

How We Use Your Information

We use your personal information for several purposes to provide you with a personalized, secure, and responsive experience. These include:

  • Customizing content and user experience.
  • Identifying you for a seamless experience.
  • Setting up and administering your account.
  • Conducting polls, surveys, and contests.
  • Performing internal research and development.
  • Fulfilling legal obligations.
  • Conducting internal audits.
  • Fulfilling obligations in agreements.
  • Gathering feedback and opinions.
  • Notifying you of service changes.
  • Responding to requests and comments.
  • Processing transactions.
  • Communicating relevant news and offers.
  • Performing analytics.
  • Processing gift card purchases.
  • Fulfilling online orders.

How We Share Your Information

We may share your information in the following circumstances:

  • Regulators and Legal Compliance: With regulatory authorities as required by law.
  • Specific Purposes: With third parties for specific service-related purposes. Our service providers include:
    • MailChimp: For communication and marketing.
    • Meta/Facebook/Instagram: For social media engagement.
    • Google Network: Employed for online advertising and analytics purposes.
    • LinkedIn: Used for professional networking and communication.
    • TikTok: For social media engagement.

These partners access your personal data solely to enhance your experience and uphold our data privacy and security standards.

For activities like online orders, loyalty programs, surveys, or job applications, you may be directed to the service provider’s site. Please review their privacy policies.

Specific Personal Information Use

To fully access the website, as a user, you can register for an account by completing a registration form. Certain personal information is collected during this process, including your name and email address. This information is used to contact you, suggest appropriate products and services, and improve your user experience.

To place an order, as a registered user or guest, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you.

Personal information may be used without knowledge or consent in situations when legally required or permitted.

Where We Process Your Information

Your personal information may be processed in various jurisdictions, including Canada, when you visit our websites.

Information Retention

We will only retain your personal information for the duration necessary to fulfill the purposes for which it was collected. When defining the appropriate retention length, we consider the retention requirements in the applicable laws.

How We Protect Your Information

Securing your data is a priority for us, both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.

We collect credit card information when you place an order. This data is encrypted and secured throughout transmission and at rest. Secure web access can be verified by the lock icon in your internet browser address bar and using “https” at the beginning of the web address, where the “s” indicates a secure connection.

Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.

Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach (if required by the applicable laws) and damages can be minimized.

Cookies and Tracking

We use cookies and tracking technologies to enhance your experience and gather website usage insights. Third-party services like Google Analytics and Facebook Pixel may place cookies on your device to collect data about your website visits.

Managing Your Preferences

You can manage cookie preferences through your browser settings. Disabling certain cookies may impact your browsing experience.

Your Rights Regarding Your Personal Information

You have the right to:

  • Access the personal information we hold about you.
  • Request rectification or deletion of your personal information.
  • Withdraw your consent to our use or communication of your personal information.

To exercise your rights, contact us using the information provided below. We may require identification to process your request.

External Links

Our websites may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies.

Contact Information

For questions, requests, or complaints about this privacy policy and our data practices, contact our Data Privacy Officer:


Dolo Crepes
1158 King Road, Unit 24
Burlington, ON L7T 0C9

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